Refund & Return Policy
Refund & Return Policy
We want you to be completely satisfied with your purchase from Navara Goods. Please read our policy carefully before raising a return request.
Return Window
You may request a return within 7 days of delivery. After 7 days, we are unable to accept return requests.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging with all accessories and tags intact
- Accompanied by proof of purchase (order number or invoice)
How to Initiate a Return
Email us at Navaragoods@gmail.com with your order number, the item(s) you wish to return, and the reason for return. Our team will respond within 1–2 business days with return instructions.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method. For COD orders, refunds will be issued via bank transfer — please provide your bank details when raising the request.
Damaged or Defective Items
If you received a damaged or defective product, please email us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned:
- Acne patches and other single-use hygiene products once the seal has been broken or the product has been opened
- Items that show signs of use, damage, or tampering not caused by transit
- Products returned without original packaging or accessories
Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item, in which case we will arrange a free pickup.
Contact Us
For any questions about returns or refunds, reach out to us at Navaragoods@gmail.com.